1. General Information
2. Delivery of Supplies
3. Ordering Supplies
4. Completing the
Consignment Note
5. TNT User
Manual
General Information
1.
What is TNTsupplies?
TNTsupplies is a personalized web service to
manage your requests for TNT standard packaging supplies. A list of packaging
supplies is available for request to cater to your shipping needs.
2. Is this service available to all customers?
This service is available to
customers with a registered TNT account at this present moment. For customers
without a TNT account, please call our Customer Service Hotline at
1800-743-2626 to order the packaging supplies.
3.
How do I log into
order standard supplies?
You will need a TNT account to log
in. Please register for an account on the "log in" page by clicking on the "register"
button. You will be directed to the "registration" page to fill in your
details.
4.
I have questions that
aren’t addressed here. Whom do I call?
Our TNTsupplies
Administrators are always happy to help.Please email us at sg.TNTSupplies@tnt.com
Alternatively, you may wish to
contact our friendly customer service executives via our Customer Service
Hotline at 1800-743-2626
Return to
Top
Delivery of Supplies
1.
How soon will my
supplies be delivered?
You will receive your orders within
two business days except when orders are made on Mondays, public holidays or
during weekends, orders will be received in three business days.
2.
I need to receive the supplies
urgently, for a shipment. What should I do?
Please contact our customer service
hotline at 1800-743-2626.
Return to Top
Ordering Supplies
1.
Is there a way to
repeat my previous order(s) rather than typing everything
all over again?
To repeat previous order(s), access your Order History. By clicking "Re-order" for
the particular order, you will be taken to the "Add Order" page which has the
ordered quantity for each item.
2.
Can I save the
receiver details for pre-printed consignment notes to future orders?
Absolutely! You may save up to 20
receivers for pre-printed consignment notes. When typing the receivers'
details, simply click the "Save and Add" button
located at the bottom of the page
3.
Can I cancel or change
the order after confirming?
You will not be able to cancel or
change your request once you have confirmed your order. Please raise another
order request.
4.
I would like to order
more than the maximum limit supplies.
Please contact our customer service
hotline at 1800-743-2626
5.
What should I do with
the wrong or rejected supplies?
Please contact our TNTsupplies Administrators at sg.TNTSupplies@tnt.com
Return to Top
Completing the Consignment Note
1.
How do I complete a consignment
note?
The consignment note contains all the details about your shipment and
accompanies the shipment throughout its journey.
Complete the consignment
note clearly and accurately, particularly the sender and recipient name
and address.
Consignment number
Every
shipment is assigned a unique consignment number. It appears underneath the bar
code on the top right corner of the note.
You can use these
letters and numbers to track the status of your shipment through our tracking
tool. Please make a note of your consignment number for future reference.
From top left
Section 1 - Sender's Account Number
Please enter your unique TNT account number in this section. If you haven't got
an account number yet this will be created for you by our system.
Section 2 - Invoice to Receiver
If the Receiver is paying for the consignment charges, place a cross in
this box and enter the Receiver's TNT account number. If you don't know the
Receiver's TNT account number, please call our Customer Service at 1800-743-2626. The Sender will be
liable for any unpaid charges.
Section 3 - Customer Reference
This is your reference, it can be up to 24 characters long. It will be
printed on the invoice and can also be used to track your consignment through
our tracking system.
Section 4 - From (Collection Address)
Please write in your company name and collection
address. Include the contact person's name and telephone number at the bottom
of the section.
Section 5 - To (Receiver)
Please write in the receiver's name, address and the name and telephone
number of the contact person. Please note: we cannot deliver to P.O. Box
numbers.
Section 6 - Delivery Address
If the delivery address is different from the Receiver's address, please
write in the delivery address, name and telephone number of the contact person.
Please note: we cannot deliver to P.O. Box numbers.
Section 7 - Dangerous Goods
Please indicate if the goods are of hazardous nature by placing a cross in
the relevant box. If you are intending to send dangerous
goods, please call Customer Service at 1800-743-2626 to arrange a specialised
collection.
UN number
The UN number is
the classification for the type of dangerous goods being shipped.
Right Hand Side
Section 8a) - Services
Mark which service
you require. Mark to indicate whether you are sending a document or
non-document shipment. It is considered to be a
document if your shipment only contains paper. If you aren't sure,
please contact your local TNT representative for advice.
Section 8b) - Options
If you want Priority handling on our Express, 12:00 Economy Express and
Economy Express services, please mark Priority
here.
For insurance on non-document shipments, mark Enhanced Liability. Please write in
the insured value and the currency.
Section 9 - Special Delivery
Instructions
Write in any special delivery instructions you require.
Section 10 - Goods Description
Please write here:
.
a general description of the contents of the shipment.
.
the
number of items of same size and weight
.
the
weight in kilos and grams
.
the
dimensions in centimetres
.
Please
state customs statistical number when known
Section 11 - Dutiable Shipment Details
For dutiable
shipments, please write in the VAT/TVA/BTW (tax) number of the receiver and
provide the currency and the dutiable value of the consignment. (Please use the
same amount as stated on the Commercial Invoice).
Bottom left
Your Signature
Please sign and
write in the date.
Received by TNT
Our TNT driver will sign the consignment note and complete the date and
time of collection. You retain the top copy of the consignment note for your
reference.
Tracking number
The nine digit consignment number beneath the barcode is the number you use
for tracking your shipment's progress.
TNT's Terms and Conditions
You can find TNT's
Terms and Conditions on the reverse side of the consignment note.
Return to Top
TNT User Manual
1. Where can I find the TNT User Manual?
Please login to TNTsupplies
with your registered account. You may access the user manual at the top
navigation panel after login.
Return to Top